At TUME, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to make the return process simple and straightforward. Please review our Return Policy below.
1. Eligibility for Returns
To qualify for a return, please ensure the following:
- The item was purchased directly from TUME.
- Your return request is submitted within 30 daysof the delivery date.
- The item is unused, in its original packaging, with tags attached.
- Proof of purchase (order confirmation or receipt) is provided.
2. Non-Returnable Items
We cannot accept returns for:
- Gift cards.
- Items marked as final sale.
- Products that have been worn, washed, or damaged by the customer.
3. How to Initiate a Return
Follow these steps to start your return:
- Contact our customer service team at wlqgkvgpwy@iubridge.comwith your order number and reason for the return.
- We will provide return authorization and shipping instructions.
- Securely package your item, including all accessories and documentation.
4. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund:
- Approved refundswill be processed within 7-10 business days to your original payment method.
- Shipping fees are non-refundable.
5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please email us at wlqgkvgpwy@iubridge.com.
6. Return Shipping
- Customers are responsible for return shipping costs unless the item was damaged or incorrect.
- We recommend using a trackable shipping method to ensure your return is safely received.
7. Contact Us
If you have any questions about our Return Policy, don’t hesitate to reach out:
- Address:1225 Clover Drive, Colorado Springs, CO 80903
- Phone:+1 (719) 339-1008
- Email:wlqgkvgpwy@iubridge.com
Thank you for choosing TUME — we value your trust and support